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Ensuring that you have reliable Task Assistant assistance when you need it, is a key element of our support services offering.
Specifically, Ulysses Support team commits to delivering:
Ensuring that you have reliable Task Assistant assistance when you need it is a key element of our support service offering.
Specifically, Ulysses Support team commits to delivering:
- Rapid response times
- Timely issue resolution
- High effort levels
- Professionalism and cordial client contacts
- Complete solutions (no patches or data fixes)
- Expertise
Upgrades
Task Assistant upgrades come free of charge for Ulysses Systems‘ customer base. Customers can rely on the convenience and regularity of Task Assistant releases.
In fact, all clients can uprade to a new major version release every twelve to eighteen months while running the current or previous versions. Smaller upgrades and hotfixes are issued and deployed frequently.
Ulysses ensures that:
Task Assistant upgrades come free of charge for Ulysses Systems’ customer base. Customers can rely on the convenience and regularity of Task Assistant releases.
In fact, all clients can uprade to a new major version release every twelve to eighteen months while running the current or previous versions. Smaller upgrades and hotfixes are issued and deployed frequently.
Ulysses ensures that:
- Customisations, configurations and interfaces are compatible with new versions
- Current and previous versions are compatible
Deployment
Full-scale software deployment services help get customers quickly up and running on Task Assistant
Full-scale software deployment services help get customers quickly up and running on Task Assistant
Configuration & Development
Ulysses Systems will configure the Task Assistant according to specific customer needs.
We, also, offer development services to suit unique or challenging client business requirements that sit on top of the TA Platform. Most importantly, future releases will not affect these unique client developments.
Ulysses Systems will configure the Task Assistant according to specific customer needs.
We, also, offer development services to suit unique or challenging client business requirements that sit on top of the TA Platform. Most importantly, future releases will not affect these unique client developments.
" Since 2005 we have worked with many Ulysses consultants and support engineers. Solutions and dedication have been a continuing guarantee"
Management Reporting & Alerting
Management reporting and alerting is fully configurable and matches personnel responsibilities in their enterpise role.
- Customised dashboards
- Business Intelligence Reports
- Developements of DataMarts, ETL, Cubes for TA and 3rd party applications
- Mobile and e-mail Alerts
- Emergency Response Alerting
Intergration & Interfacing
The Task Assistant Platform supports integrations and interfacing with non-TA products.
Ulysses Systems follows a Best of Breed and Open Architecture approach, which means that any application is welcomed and encouraged to be part of your Task Assistant Ecosystem experience.
To assist the bridging between applications, a new state-of-the-art middleware solution serves as an “Integration Module”. Anything is possible
The Task Assistant Platform supports integrations and interfacing with non-TA products.
Ulysses Systems follows a Best of Breed and Open Architecture approach. This means that the Task Assistant Platform welcomes and encourages any application you wish to be part of your Task Assistant Ecosystem experience.
To assist the bridging between applications, a new state-of-the-art middleware solution serves as an “Integration Module”. Anything is possible
Consulting
We offer a range of consulting services to assist your business.
We offer a range of consulting services to assist your business.
- Data & Content Management
- Quality Management Assistance
- Assistance with manual and reporting forms, including writing, designing and template creation
- IT Department Solutions
- Communications Consulting, including Ship-shore and E-mail Consulting Services
Data Population and Digitilization
Recognizing that good representative data is critical for the successful utilization and maximization of returns for your software solutions investment, Ulysses offers very competitively priced full-range turnkey data population services through a dedicated independent Services organization specialized and highly experienced in such work.
Quality assurance and verification to ensure accuracy and timely delivery are our highest priority.
Recognizing that good representative data is critical for the successful utilization and maximization of returns for your software solutions investment, Ulysses offers very competitively priced full-range turnkey data population services through a dedicated independent Services organization specialized and highly experienced in such work.
Quality assurance and verification to ensure accuracy and timely delivery are our highest priority.
Inventory Management
In today’s shipping world accurate inventory management is vital in reducing costs, increasing efficiency and compliance.
Ulysses provides enhanced inventory management services in which an experienced marine engineer visits your vessels.
The full service includes:
In today’s shipping world accurate inventory management is vital in reducing costs, increasing efficiency and compliance.
Ulysses provides enhanced inventory management services in which an experienced marine engineer visits your vessels.
The full service includes:
- Identification and accounting of spares
- Tagging of spares
- Barcoding
- Updating the latest inventory data into Task Assistant