Services
Sample our rich variety
of professional services
Your digital transformation journey to a truly
digital workplace the caring way
Services
Ulysses Systems provides a variety of professional services, which guide you on your digital transformation journey towards a true digital workplace. Our premium products go hand in hand with continuous commitment to our customers; we do not believe in simply selling and installing Task Assistant®. We look to create life long and close client relationships by applying our leading technology in an ambiance of trust and caring.
All our customers benefit from unique profiling technology that simulates their enterprise structure and processes. This means that we deploy, support, help you configure, develop and extend your enterprise IT, and upgrade to our new releases without you ever experiencing discontinuity.
In parallel, our integration tools will surpass your expectations. Thanks to our first-class integrations solutions, expect your staff to achieve their goals and boost enterprise performance.
- "Since 2005 we have worked with many Ulysses consultans and support engineers Solutions and dedication have been a continuing guarantee"
Support
Ensuring that you have reliable Task Assistant® assistance when you need it, is a key element of our support services offering.
Specifically, Ulysses Support team commits to delivering:
- Rapid response times
- Timely issue resolution
- High effort levels
- Professionalism and cordial client contacts
- Complete solutions (no patches or data fixes)
- Expertise
Task Assistant® upgrades come free of charge for Ulysses Systems‘ customer base. Customers can rely on the convenience and regularity of Task Assistant® releases. Furthermore, customers will not face post upgrade costs and complexity.
Ulysses Systems product design ensures that client customisations, configurations and interfaces are compatible with the new version. In parallel:
- TA upgrades are interoperable and allow vessels to operate on different versions. This ensures a smooth transition from one version to another
- A new version is released every twelve to eighteen months with all clients running the current or previous versions. In between major releases customers benefit from
- Hotfixes are installed automatically on all workstations and on every version
Deployment
Full-scale software deployment services help get customers quickly up and running on Task Assistant®.
Configuration
& Development
Ulysses Systems will configure the Task Assistant® according to specific customer needs.
We, also, offer development services to suit unique or challenging client business requirements that sit on top of the TA Platform. Task Assistant® Platform design ensures that future releases will not affect customer specific developments.
Management Reporting & Alerting
Management reporting and alerting is fully configurable and matches personnel responsibilities in their enterpise role:
- Customised dashboards
- Business Intelligence Reports
- Developements of DataMarts, ETL, Cubes for TA and 3rd party applications
- Mobile and e-mail Alerts
- Emergency Response Alerting
Intergration
& Interfacing
The Task Assistant® Platform supports integrations and interfacing with non-TA products.
Ulysses Systems follows a Best of Breed and Open Architecture integrations approach, which means that any application is welcomed and encouraged to be part of your Task Assistant® Ecosystem experience.
To assist the bridging between applications, a new state-of-the-art middleware solution serves as an “Integration Module”. Anything is possible…
Consulting
We offer a range of consulting services to assist your business:
- Data & Content Management
- Quality Management Assistance
- Assistance with manual and reporting forms, including writing, designing and template creation
- IT Department Solutions
- Communications Consulting, including Ship-shore and E-mail Consulting Services
Data Population
and Digitilisation
Recognizing that good representative data is critical for the successful utilization and maximization of returns for your software solutions investment, Ulysses offers very competitively priced full-range turnkey data population services through a dedicated independent Services organization specialized and highly experienced in such work.
Quality assurance and verification to ensure accuracy and timely delivery are our highest priority.
Inventory Management
In today’s shipping world accurate inventory management is vital in reducing costs, increasing efficiency and compliance.
Ulysses provides enhanced inventory management services in which an experienced marine engineer visits your vessels.
The full service includes:
- Identification and accounting of spares
- Tagging of spares
- Barcoding
- Updating the latest inventory data into Task Assistant®